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wreckeddiehard Profile
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Apprentice

Registered: 10-2012
Posts: 202
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Re: http://www.hellskitchencc.com/ my experiences


glad everything is working out
5/20/2013, 3:46 pm Link to this post Send Email to wreckeddiehard   Send PM to wreckeddiehard
 
sparrowfan Profile
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Apprentice

Registered: 08-2012
Posts: 295
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Re: http://www.hellskitchencc.com/ my experiences


so did you suit ship?
its the 25th
5/25/2013, 1:51 am Link to this post Send Email to sparrowfan   Send PM to sparrowfan
 
BladeAndBatmanFan Profile
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Sidekick

Registered: 10-2005
Location: Memphis TN
Posts: 467
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Re: http://www.hellskitchencc.com/ my experiences


Lot of hate and rudeness in this thread. Very disappointing to be gone a couple months and come back and find this. Sad day.

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"It's not who you are inside, but what you DO that defines you!"
5/25/2013, 6:22 pm Link to this post Send Email to BladeAndBatmanFan   Send PM to BladeAndBatmanFan
 
Batshirt Crazy Profile
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BOTB Member

Registered: 05-2013
Posts: 19
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Re: http://www.hellskitchencc.com/ my experiences


Who's ever had a problem with Verizon or the gas company or their bank screwing something up and expecting you to eat the cost or their mistake and spend your time running around fixing it?

Everybody. And those are big businesses that have contingency plans for when things go wrong. Even they can't keep everyone happy.

But you expect better than that from a well respected artist that has the rare ability to make something you want and works on his own and with no employees to pick up the slack when life insists that you deal with it?

I dunno, maybe yours is so mundane and uneventful that you can plan for every little occurrence but most of us aren't like that. Things happen and time gets away from you and you have to push back deadlines and sometimes can't refund money because it's been spent on getting the stuff needed to get that thing you want made.

Worst that I can see has happened here is that you haven't experienced the same stellar service that many others here have from someone who is not a big business and we all know that the big businesses can't even pull that off. So what can you reasonably expect from this fellow?

Maybe a few hours at the DMV and a crap purchase from walmart that they insist has to be returned to the manufacturer in India will bring back your sense of perspective. You want quality you pay and wait for it because the alternative is sub-par garbage. You can have it fast, cheap and perfect as long as you're willing to settle for any two of those options.
5/26/2013, 6:15 pm Link to this post Send Email to Batshirt Crazy   Send PM to Batshirt Crazy
 
Bigbat23 Profile
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Caped Crusader

Registered: 08-2011
Posts: 3361
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Re: http://www.hellskitchencc.com/ my experiences


I keep reading "give him more time", "life and things get in the way"What you guys are not getting is if he would have stayed in constant contact with the guy instead of ignoring him and repeatedly pushing back deadlines, he would have had more pateince. I have waited over a year for something before and its frustrating. Constantly hearing "he is a good guy, he will come through" does little to console the person waiting. The OP hasnt responed in a while. Maybe we should leave this thread alone until then. Very little good is coming from it.

Last edited by Bigbat23, 5/27/2013, 2:08 pm
5/26/2013, 6:58 pm Link to this post Send Email to Bigbat23   Send PM to Bigbat23
 
01ws625thrs Profile
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Apprentice

Registered: 10-2009
Location: Bensenville, IL
Posts: 247
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Re: http://www.hellskitchencc.com/ my experiences


I just wanted to chime in on my opinion. I don't know Kris well but did receive a cowl and neck piece from him. It took about 3 months and a few emails to get it. I wasn't happy one how long it took but understand good work takes time and being busy too can delay things. He is the guy to get tdk stuff from until other artists can provide them. I know of one other artist that is working on one that I have received items from and would prefer his talents since he does awesome work.
All we can do is decide wisely, be patient and communicate often. Would I order from Kris again? Yes. A big order at once, maybe not.

---
Nick - toliveistodiemet@att.net

"It's not who I am underneath, but what I do that defines me."
5/27/2013, 9:10 am Link to this post Send Email to 01ws625thrs   Send PM to 01ws625thrs
 
TheD Profile
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Apprentice

Registered: 11-2012
Posts: 162
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Re: http://www.hellskitchencc.com/ my experiences


I'm glad this thread was posted. Just today I exchanged emails with Hells Kitchen about a trade and this thread is informative to me, both the good and bad of it. I rely on BOTB for that.

I have done 5 trades for Bat-goods in my life. I would give a special shout-out to DavidYR1 & RimmaYR1, and Inkmonkey as being especially good at the service aspect. What I don't see often enough is proactive communication to create greater transparency. As the receiver of the goods, when I don't know, I'm more likely to be worried.

I have no problem with dates being pushed back and waiting 6 months or more for the best quality. If you need an extra two months beyond what you told me for whatever reason to get it done right I will most likely be totally supportive of that request. What I want is someone to reach out to me first and let me know that it's delayed and when I can reasonably expect it without me having to go to them. Even if it isn't delayed, just a quick confirmation email when the good is ready to be sent would be wonderful, and in the case of one of my trades, if the guy had confirmed with me one more time before he sent it he would have prevented a major mistake. You cannot go wrong providing more updates even if they are just one sentence emails. We can all do that from our phones.

I want to see all of you here succeed in a big way. We have a common hobby and should support each other. This weekend I probably referred 10 people at a leather show to David's website by actually getting them to mark it as a favorite in their phone web-browsers. It's not a coincidence that he gives a lot of updates on his 350some page thread here, and has a phone number that he personally answers. He's not perfect, but he does enough to take the worry away from the customer.

My last thought: Grantd instead of putting the trade "on hold" and surprising people in this thread, Another choice could be that of an options trader. You can disclose that you dont have possession of the suit but you hold the contract for it. That contract is not worth what you traded for the suit but it is worth something. If you were willing to, and maybe you weren't, but if you were, I'm sure people like me would have been very interested in taking the risk away from you for a chance at having a Hells suit sometime in the next year.
5/27/2013, 11:48 am Link to this post Send Email to TheD   Send PM to TheD
 
Grantd Profile
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Apprentice

Registered: 09-2012
Location: NW UK
Posts: 182
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Re: http://www.hellskitchencc.com/ my experiences


The D - The costume is available but I am a man of my word - if I'm going to seperate someone from their hard earned cash then I can only take that money when the goods are in my control. I had it up for sale with completion dates for the armour but as these where exceeded I could no longer guarentee the 'when'. So I put it on hold.


Sparrowfan yes the date of 24th has been and gone but Kris did contact me on Friday to tell me that he will not make this dealine & the new completion date has been pushed back to the end of this week.

5/28/2013, 5:48 am Link to this post Send Email to Grantd   Send PM to Grantd
 
DAVIDYR1 Profile
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Caped Crusader

Registered: 02-2004
Location: UD Replicas
Posts: 3405
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Re: http://www.hellskitchencc.com/ my experiences


Quote:

TheD wrote:

I'm glad this thread was posted. Just today I exchanged emails with Hells Kitchen about a trade and this thread is informative to me, both the good and bad of it. I rely on BOTB for that.

I have done 5 trades for Bat-goods in my life. I would give a special shout-out to DavidYR1 & RimmaYR1, and Inkmonkey as being especially good at the service aspect. What I don't see often enough is proactive communication to create greater transparency. As the receiver of the goods, when I don't know, I'm more likely to be worried.

I have no problem with dates being pushed back and waiting 6 months or more for the best quality. If you need an extra two months beyond what you told me for whatever reason to get it done right I will most likely be totally supportive of that request. What I want is someone to reach out to me first and let me know that it's delayed and when I can reasonably expect it without me having to go to them. Even if it isn't delayed, just a quick confirmation email when the good is ready to be sent would be wonderful, and in the case of one of my trades, if the guy had confirmed with me one more time before he sent it he would have prevented a major mistake. You cannot go wrong providing more updates even if they are just one sentence emails. We can all do that from our phones.

I want to see all of you here succeed in a big way. We have a common hobby and should support each other. This weekend I probably referred 10 people at a leather show to David's website by actually getting them to mark it as a favorite in their phone web-browsers. It's not a coincidence that he gives a lot of updates on his 350some page thread here, and has a phone number that he personally answers. He's not perfect, but he does enough to take the worry away from the customer.

My last thought: Grantd instead of putting the trade "on hold" and surprising people in this thread, Another choice could be that of an options trader. You can disclose that you dont have possession of the suit but you hold the contract for it. That contract is not worth what you traded for the suit but it is worth something. If you were willing to, and maybe you weren't, but if you were, I'm sure people like me would have been very interested in taking the risk away from you for a chance at having a Hells suit sometime in the next year.




Thanks for the shout out bud, I sincerely appreciate it. :up
And you're absolutely right, we're not perfect but we're always looking to improve communication with our customers which is why monthly newsletters are going to be issued soon, as well as the fact that we're now actively hiring to beef up our customer service response times.
We have thousands of active customers, and each one of you deserves our - or my - direct attention, but that said our deliveries continue to be within the advertised time frames even though we're experiencing substantial growth from quarter to quarter...and year to year.
Sorry for the brief hijack...but I just wanted to thank TheD for the kind words here.
 :up

David

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5/28/2013, 8:54 am Link to this post  
 
batmann539 Profile
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Caped Crusader

Registered: 04-2004
Posts: 8656
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Re: http://www.hellskitchencc.com/ my experiences


Quote:

DAVIDYR1 wrote:

Quote:

TheD wrote:

I'm glad this thread was posted. Just today I exchanged emails with Hells Kitchen about a trade and this thread is informative to me, both the good and bad of it. I rely on BOTB for that.

I have done 5 trades for Bat-goods in my life. I would give a special shout-out to DavidYR1 & RimmaYR1, and Inkmonkey as being especially good at the service aspect. What I don't see often enough is proactive communication to create greater transparency. As the receiver of the goods, when I don't know, I'm more likely to be worried.

I have no problem with dates being pushed back and waiting 6 months or more for the best quality. If you need an extra two months beyond what you told me for whatever reason to get it done right I will most likely be totally supportive of that request. What I want is someone to reach out to me first and let me know that it's delayed and when I can reasonably expect it without me having to go to them. Even if it isn't delayed, just a quick confirmation email when the good is ready to be sent would be wonderful, and in the case of one of my trades, if the guy had confirmed with me one more time before he sent it he would have prevented a major mistake. You cannot go wrong providing more updates even if they are just one sentence emails. We can all do that from our phones.

I want to see all of you here succeed in a big way. We have a common hobby and should support each other. This weekend I probably referred 10 people at a leather show to David's website by actually getting them to mark it as a favorite in their phone web-browsers. It's not a coincidence that he gives a lot of updates on his 350some page thread here, and has a phone number that he personally answers. He's not perfect, but he does enough to take the worry away from the customer.

My last thought: Grantd instead of putting the trade "on hold" and surprising people in this thread, Another choice could be that of an options trader. You can disclose that you dont have possession of the suit but you hold the contract for it. That contract is not worth what you traded for the suit but it is worth something. If you were willing to, and maybe you weren't, but if you were, I'm sure people like me would have been very interested in taking the risk away from you for a chance at having a Hells suit sometime in the next year.




Thanks for the shout out bud, I sincerely appreciate it. :up
And you're absolutely right, we're not perfect but we're always looking to improve communication with our customers which is why monthly newsletters are going to be issued soon, as well as the fact that we're now actively hiring to beef up our customer service response times.
We have thousands of active customers, and each one of you deserves our - or my - direct attention, but that said our deliveries continue to be within the advertised time frames even though we're experiencing substantial growth from quarter to quarter...and year to year.
Sorry for the brief hijack...but I just wanted to thank TheD for the kind words here.
 :up

David



Just to add my two cents on David's customer service. I had a problem with Customs losing one of my gauntlets when they inspected my shipment. I emailed David through his website in the time it took me to get up from my computer and go into the other room David personally called me to apologize (NOT even his fault), and told me how he was going to take care of the problem (for which he did in a very quick time frame as well). I'm sure it was convenient timing with David being at his computer at that moment but still OUTSTANDING customer service non the less.

Sorry to hear about Kris. I've done a few trades with him in the past and everything went very well.

Sean


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5/28/2013, 9:15 am Link to this post Send Email to batmann539   Send PM to batmann539
 


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