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Registered: 01-2005
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Batman 89 polyurethane TOO THIN(Problem with Paul Wares aka the Batsmith)


Hi fellow crime fighters,

I've read a lot of posts about trimming and finishing of cowls however I believe I have the opposite problem. I recently acquired an '89 Keaton Cowl directly from Paul "The Batsmith" Wares via eBay.

The mold is excellent, as is the fit, as supposedly its lineage comes form a screen used cowl with retooled sections here and there. However I've noticed that the urethane is thin in a few areas - most noticeably:

Under the wearers left eye where the cowl opens to reveal the wearers face. It is very, very thin. The same section found on the right-hand side of the cowl thick and sits proud of the face and therefore very strong and structurally secure.

SEE PICS HERE: 89 Batsmith Cowl issue

This is causing me 2 problems.

1. The left-side of the mask does not sit properly due to the the lack of latex material to help hold its structure and it therefore puckers outwards due to the lack of a latex ridge underneath.

2. I am now terrified to wear it anymore than I already have encase a rip or tear develops.

I hope I am making things clear I have also included pictures to try and explain my point. To me it seems as if an extra section of latex was trimmed off during the finishing process - unfortunately it is from a section that provides structure to the check and face section.

I have contacted Paul via eBay but not had any response as yet - what do you guys think - am I being paranoid? And can anyone here recommend a way to thicken this section of the cowl?



Last edited by Phantombatman, 7/3/2019, 12:33 am
11/4/2018, 8:51 am Link to this post Send Email to BatinBlack   Send PM to BatinBlack
 
efarrell4 Profile
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Registered: 02-2004
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Re: Batman 89 polyurethane TOO THIN


Well I looked at your photos and I see your concerns. First I agree that area is thin and if it were latex I could offer advice as to how you could thicken it but since it's urethane there is little you could do other than try to add something to the inside to strengthen it. The problem with urethane cowls is that not all urethanes are the same and not all urethanes will fuse to each other. Other than getting Paul to help out (and I find that unlikely) about the best I can offer is to get a hold of some moleskin fabric (it's a thick spandex type material) and adhere it to the inside of the cowl in the thin areas. The problem is knowing what to use to adhere it that won't make the urethane brittle (superglue would be a no-no here).
Other than that really all you can do is put it on and off VERY carefully or just use it for display. (We've all been on that ride sadly. I at one point had some 80 cowls in my cave. Many have gone by the way of the D0 Do bird and no longer exist due to deterioration, tearing, hardening (of the latex) etc.)
Best of luck.

---
I'm "Uncle" Ed and I approve this message...
I do NOT accept PM's, EVER!! If you need to contact me use my email efarrell4@yahoo.com , it hasn't changed since 1996. ALL PM's will be ignored!
11/5/2018, 12:00 pm Link to this post  
 
Phantombatman Profile
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Registered: 08-2005
Location: Gotham
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Re: Batman 89 polyurethane TOO THIN


I had a trade with Paul and he promised me items that I did not got. If you have issues with his work I would leave negative feedback on ebay because that is the only way to get a reaction from him, he is not answering my emails also. Good luck with that!

Last edited by Phantombatman, 11/12/2018, 4:34 am


---
RED BATWORKSHOP
Vampire-Bat-Capes, Gloves, Bat-Boomerangs, Emblems, Belts
http://www.phantombatman.webs.com/
"Minds, like parachutes, only work when they are open!"
11/12/2018, 4:34 am Link to this post Send Email to Phantombatman
 
BatinBlack Profile
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Re: Batman 89 polyurethane TOO THIN


Thought I should give a somewhat MEGA update to my last post.... Basically things have went from Bad to TRAGIC... Oh Dear....

Before reading this post I would like to make the following disclaimer:

A: Its lengthy (sorry) – it took my an absolute age to compile from old messages, so please take the time to read it.
B: I wish no-one (inc The Batsmith any ill will) I am sure his products are awesome (IF ONLY I COULD RECEIVE MINE).
C: I’m posting this because I am completely distraught and despite being patient – possibly to a fault, I am now unable to think of a more direct route to get some traction on this issue.
D: I just want my order – so that I can enjoy the hobby.
E: I hope to God that no-one else is experiencing this – please learn from my story below.
F: I posted this to his FB page but it will probably be either deleted or not authorised to be shown - I hope it at least provokes a response privately.

Short version:
I purchased an ’89 Cowl from The Batsmith on eBay in November ’18.
- it was flawed so I sent it back and a replacement was agreed for a Jan’19 dispatch.
I purchased two other items “directly via PayPal” from The Batsmith:
- an ’89 Emblem
- ’89 Upper Armour piece.

After spending close to £400 and despite copious amounts of emails/msg being sent, unanswered telephone calls and a bunch of broken promises, I am still waiting for my order.

I really wanted (still do) a quality ’89 Batman Suit. The Batsmith, according to forums, offered one of the best out there with lineage all the way back to some original screen-used parts. I really wanted examples of his work to bring my passion to life.

HOWEVER….. here is a timeline of my transactions to date:

19.10.18
I purchased an ’89 Cowl from The Batsmith via eBay – the item was received approx. 2 weeks later BUT with several flaws in the overall trimming of the mouth and cheek area.

03.11.18
I sent a PM to The Batsmith (with pictures) via eBay’s marketplace service asking for help in rectifying the flaws. BUT there was no reply.

05.11.18
I initiated a Return of Product via eBay – this auto-prompted a refund process.

The Batsmith swiftly responded and provided me the opportunity for a replacement Cowl instead of a full refund. – I accepted and duly closed the eBay product return process. Of course, this meant that I had to return the flawed Cowl at my own expense.

The Batsmith offered to perform a “repour” of a new ’89 Cowl – stating that he would “get on it this week”. Note the date!

07.11.18
I returned the flawed ’89 Cowl back to The Batsmith via Parcelforce and it was received by him on the 09.11.18

16.11.18
After hearing nothing back – I enquired as to the state of my repour ’89 Cowl. I also discussed the possibility of acquiring an ’89 Emblem and possibly an ’89 Upper Armour section.

17.11.18
The Batsmith replied, confirming that he had received the flawed Cowl back and that he would send out the replacement Cowl either Monday or Tue (again, note the date!) He also advised that he could provide both an ’89 Emblem and Upper Armour if I so wished.

22.11.18
The Batsmith contacted me to advise that my ’89 Cowl “repour” was finished and that he would post it out the next day or Saturday (again, note the date!). He also advised that if I purchased the ’89 Emblem and Upper Armour now then he could dispatch these in January ’19.
We agreed a price and I made a direct PayPal payment for these two items.

27.11.18
The Batsmith makes contact to advise that he noted some imperfections in my repoured ’89 Cowl while trimming it. He offers to either send it out “as is” or perform another repour (again, note the date!). I’ve waited this long, so I request a another repour to which The Batsmith duly obliges.

12.01.19
I contact The Batsmith via eBay marketplace enquiring as to the status of my ’89 Cowl repour AND the ’89 Emblem and Upper Armour that I purchased back in Nov.

I RECEIVED NO REPLY

20.01.19
I contact The Batsmith AGAIN via eBay marketplace to enquire about my orders.

22.01.19
The Batsmith finally replies stated that he is doing the “repour” of my ’89 Cowl that weekend! Advising that everything “should all be good to go” the very next week.

AFTER A PERIOD OF INACTIVITY….

I sent a number of emails directly using The Batsmith website but after receiving no responses I finally stumble across The Batsmith’s Facebook page – yes I found it way after my initial eBay transactions. After noticing that The Batsmith has been interacting with many people on this page, advising them of his new shop online I decide to TRY AGAIN.

19.02.19
I send YET ANOTHER request for information about my long outstanding orders to which The Batsmith replies stating he had seen my email but been very busy and that he would sent out my entire order the following Tue via UPS.

28.02.19
After receiving NOTHING, I ask The Batsmith for the UPS tracking number so that I manage the delivery of my goods through their App. NO RESPONSE!

02.03.19
I AGAIN seek confirmation of my UPS dispatch and tracking mumber. NO RESPONSE.

04.03.19
Via FB msg, I ask The Batsmith of there is a preferred time of day for me to call him (using the provided Mob No on this page) so that we can discuss the situation. NO RESPONSE.

05.03.19
The Batsmith finally replies stating that he has been incredibly busy and will “try” to get my order sent out that Friday or the following Monday. (again, note the date!). The Batsmith offers to sell me additional costume parts – I advised that as much as I would love to indulge, I should wait till my original orders finally come through.

Again, I ask him to send on the UPS tracking number so that I can track my order, once dispatched to which The Batsmith agrees.

10.03.19
The Batsmith states that he “missed the cut off on Friday” and would therefore dispatch my order on the Monday.

11.03.19
I seek the UPS tracking number. NO REPLY.

13.03.19
I again seek the UPS tracking number. AGAIN, NO REPLY.

15.03.19
I attempt to make contact with The Batsmith via Telephone but there is no answer so I leave a message reiterating the entire saga and basically saying that while I would much prefer to have my order – if there is no way that it could be fulfilled then could he please draw this business to a close and simply issue a refund. I state the same on FB msg service.

16.03.19
The Batsmith apologies stating that he was at a function and that he will send the order out on Tuesday. (note the date!)

21.03.19
I contact The Batsmith to advise that ABSOLUTELY NOTHING has been received.
No ’89 Cowl
No ’89 Emblem
No ’89 Upper Armour

I haven’t even received a Tracking Number.
3/23/2019, 9:54 pm Link to this post Send Email to BatinBlack   Send PM to BatinBlack
 
Phantombatman Profile
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Registered: 08-2005
Location: Gotham
Posts: 1464
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Re: Batman 89 polyurethane TOO THIN


Moved this to the main forum because it is important to know. Will move this after some time to the feedback section for vendors.

---
RED BATWORKSHOP
Vampire-Bat-Capes, Gloves, Bat-Boomerangs, Emblems, Belts
http://www.phantombatman.webs.com/
"Minds, like parachutes, only work when they are open!"
3/24/2019, 1:06 am Link to this post Send Email to Phantombatman
 
BatinBlack Profile
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Registered: 01-2005
Posts: 9
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Re: Batman 89 polyurethane TOO THIN


Quote:

Phantombatman wrote:

Moved this to the main forum because it is important to know. Will move this after some time to the feedback section for vendors.



No probs Phantom I appreciate it. I'll keep the group informed of any updates as they happen. Needless to say my post has not updated into his FB timeline! Perhaps its time to simply make a PayPal invoice for refund request.
3/24/2019, 5:54 am Link to this post Send Email to BatinBlack   Send PM to BatinBlack
 
Itzik198 Profile
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Registered: 07-2018
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Re: Batman 89 polyurethane TOO THIN


same here order 1992 full mounted return suit and emblem over a year ago paid him over 1000$ still does not receive anything he is full of excuses he is lying and excuses me for a whole year. when i'm asking for picture he is avoiding me , sometimes he don't even reply but when he is respond he it's always:
Next week,it's in the post, the post was close , i'm too bust with my personal life all this kind of **** he is pulling i'm tired of waiting!
3/26/2019, 4:38 pm Link to this post Send Email to Itzik198   Send PM to Itzik198
 
efarrell4 Profile
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Registered: 02-2004
Posts: 7268
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Re: Batman 89 polyurethane TOO THIN


Sadly all I can say is welcome to the Batman hobby. This kind of behavior from "vendors" is unfortunate, inexcusable and sadly the way almost all of the prop makers operate. I sincerely hope you get your stuff and the quality is good. I've riden this ride before with several "vendors" and as a (pretty much) former prop vendor here myself I don't understand it. I NEVER took an order I couldn't fill (or wasn't willing to fill) darn near immediately and spend many nights working on stuff for my friends here until 10 or 11 oclock even knowing I needed to be up at 5 AM for my real 7 to 5:30 Job (the one that pays the bills) and usually my stuff was not only top notch but about 1/3 to 1/2 the price of everyone elses. So all of that said I'm extremely disappointed that this crap continues now darn near 18 years after I started. (I've been here since 2001 and started playing around with prop making later that same year).

---
I'm "Uncle" Ed and I approve this message...
I do NOT accept PM's, EVER!! If you need to contact me use my email efarrell4@yahoo.com , it hasn't changed since 1996. ALL PM's will be ignored!
6/1/2019, 7:29 pm Link to this post  
 
Phantombatman Profile
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Oracle

Registered: 08-2005
Location: Gotham
Posts: 1464
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Re: Batman 89 polyurethane TOO THIN(Problem with Paul Wares aka the Batsmith)


Moved this to the feedback section because it is about trouble with a seller.

---
RED BATWORKSHOP
Vampire-Bat-Capes, Gloves, Bat-Boomerangs, Emblems, Belts
http://www.phantombatman.webs.com/
"Minds, like parachutes, only work when they are open!"
7/3/2019, 12:35 am Link to this post Send Email to Phantombatman
 


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